We aim to keep the process transparent — whether it be successful milestones hit, or any delays to our timelines due to supply chain or formulation difficulties.
Find our latest updates here: link

We completely understand if priorities shift or you're feeling tired of the wait. We're committed to quality and sustainability — and with that comes the possibility of delays.

That said, you're always welcome to change your mind before your order ships. We offer 100% refunds, no questions asked. You can choose to receive your refund to your original payment method or as store credit — whichever works best for you. Just email us at support@rinen.skin, and we’ll take care of the rest.

Absolutely! You can make changes to your pre-order — whether it’s updating your shipping address, switching to a different product, or something else — as long as your order hasn’t shipped out yet.

Just email us at support@rinen.skin with your order details and the change you'd like to make, and we’ll do our best to help.